Introduction
Brief Overview of Agency Law and Its Importance in the Context of the REG CPA Exam
In this article, we’ll cover example situations to identify the duty or liabilities of an agent or principal. Agency law is a foundational component of business and legal studies, encompassing the relationships where one party, the agent, is authorized to act on behalf of another party, the principal. This area of law is crucial for understanding how businesses operate through representatives, how liability is determined, and how legal obligations are fulfilled. For those preparing for the REG CPA exam, a thorough grasp of agency law is essential, as it frequently appears in exam questions and scenarios. Understanding the intricacies of these relationships aids in identifying legal and financial responsibilities, ensuring compliance, and advising clients accurately.
Definition of Agent and Principal
- Agent: An agent is an individual or entity authorized to act on behalf of another person or entity, known as the principal, in business transactions or legal matters. The agent has the power to create legal relationships between the principal and third parties.
- Principal: The principal is the individual or entity that grants authority to the agent to act on their behalf. The principal is bound by the actions and decisions made by the agent within the scope of their authority.
Purpose of the Article
The primary goal of this article is to provide detailed and practical examples that help identify the duties and liabilities of agents and principals. By examining real-life scenarios, readers will gain a deeper understanding of how agency relationships function and how responsibilities and liabilities are determined. This knowledge is not only critical for passing the REG CPA exam but also for applying these principles effectively in professional practice.
Understanding the Agency Relationship
Formation of an Agency Relationship
An agency relationship is established when one party (the principal) grants authority to another party (the agent) to act on their behalf. This relationship can be formed through various means, including:
- Express Agreement: This is the most straightforward way to create an agency relationship, where both parties explicitly agree, either orally or in writing, to the arrangement. For example, a company may hire a sales representative and provide a contract outlining the representative’s authority to sell products on behalf of the company.
- Implied Agreement: An agency relationship can also be implied by the actions of the parties involved. If a principal behaves in a manner that suggests they have granted authority to the agent, and the agent acts accordingly, an implied agency can be formed. For instance, if a homeowner consistently allows a neighbor to make decisions regarding home repairs, an implied agency relationship might be recognized.
- By Ratification: Even if an agent acts without initial authority, an agency relationship can be formed retroactively if the principal approves or ratifies the agent’s actions. This ratification can be explicit or inferred from the principal’s conduct. For example, if a principal accepts the benefits of a contract that an unauthorized agent entered into, the principal may be deemed to have ratified the agent’s actions.
- By Estoppel: An agency relationship can also arise when a principal’s actions cause a third party to reasonably believe that an agency relationship exists, and the third party relies on that belief. In such cases, the principal may be prevented (estopped) from denying the agency relationship.
Types of Agency Relationships
Agency relationships can be categorized based on the type of authority granted to the agent. The three main types are:
- Actual Authority: This type of authority is explicitly granted by the principal to the agent, either in writing or orally. It includes both express authority, which is clearly defined, and implied authority, which is necessary to carry out the express authority. For example, if a company appoints an individual as its purchasing manager, the express authority to buy goods is supplemented by the implied authority to negotiate terms and select suppliers.
- Apparent Authority: Apparent authority arises when a third party reasonably believes that the agent has authority to act on behalf of the principal, based on the principal’s representations. This belief must be induced by the principal’s actions, not by the agent alone. For instance, if a company consistently allows an employee to sign contracts, third parties may reasonably assume that the employee has the authority to do so, even if the company never explicitly granted such authority.
- Ratification: As mentioned earlier, ratification occurs when a principal approves an agent’s actions after they have been performed, even though the agent initially lacked authority. This retroactive approval binds the principal to the agent’s actions as if the authority had been granted from the outset. Ratification can occur through direct approval or by accepting the benefits of the unauthorized actions.
Legal Implications of an Agency Relationship
The formation of an agency relationship carries significant legal implications for both the principal and the agent:
- Binding Authority: The principal is legally bound by the actions of the agent, provided the agent acts within the scope of their authority. This means that contracts and agreements made by the agent on behalf of the principal are enforceable against the principal.
- Fiduciary Duties: Agents owe fiduciary duties to their principals, including duties of loyalty, care, obedience, and accounting. Breaching these duties can result in legal consequences for the agent, including liability for damages.
- Liability for Acts: Principals can be held liable for the acts of their agents, including torts committed within the scope of the agency relationship. This includes situations where the agent’s negligence or misconduct causes harm to third parties.
- Third-Party Rights: Third parties who interact with agents have certain rights based on the type of authority the agent possesses. If a third party relies on an agent’s apparent authority, the principal may be estopped from denying the agent’s authority, thereby protecting the third party’s interests.
Understanding these legal implications is crucial for anyone involved in agency relationships, as they dictate the responsibilities and potential liabilities of both principals and agents. For REG CPA exam candidates, mastering these concepts is essential for successfully navigating related exam questions and real-world applications.
Duties of an Agent
Duty of Loyalty
The duty of loyalty requires an agent to act solely in the best interest of the principal, avoiding conflicts of interest and refraining from taking advantage of the agency relationship for personal gain. This duty ensures that the agent prioritizes the principal’s interests above their own and maintains confidentiality regarding any sensitive information obtained during the course of the agency.
Example Situation:
- Scenario: An agent who is tasked with negotiating a contract for the principal decides to recommend a vendor owned by the agent’s family member, even though a more favorable contract could be obtained elsewhere.
- Implication: By acting in their own interest rather than the principal’s, the agent breaches the duty of loyalty, potentially resulting in legal action against the agent for damages or termination of the agency relationship.
Duty of Care
The duty of care requires an agent to perform their duties with the same level of competence and diligence that a reasonably prudent person would exercise in similar circumstances. This includes being thorough, attentive, and meticulous in carrying out tasks on behalf of the principal.
Example Situation:
- Scenario: An agent responsible for managing a principal’s investment portfolio fails to research and monitor the investments properly, leading to significant financial losses for the principal.
- Implication: The agent’s failure to exercise reasonable care in performing their duties constitutes a breach of the duty of care, making the agent liable for the principal’s financial losses.
Duty of Obedience
The duty of obedience requires an agent to follow all lawful instructions and directions given by the principal. This duty ensures that the agent acts within the scope of their authority and adheres to the principal’s wishes, provided those instructions do not involve illegal activities.
Example Situation:
- Scenario: A principal instructs an agent to purchase a specific type of equipment for the business. The agent, believing they know better, buys a different type of equipment without consulting the principal.
- Implication: By disobeying the principal’s lawful instructions, the agent breaches the duty of obedience, potentially leading to legal consequences or termination of the agency relationship.
Duty to Account for Funds
The duty to account for funds requires an agent to accurately track and report all financial transactions made on behalf of the principal. This includes maintaining detailed records, providing receipts, and regularly updating the principal on the status of their funds. The agent must not commingle the principal’s funds with their own.
Example Situation:
- Scenario: An agent is given a sum of money by the principal to pay for certain expenses. Instead of using the money as instructed, the agent uses it for personal expenses and fails to provide accurate records of the transactions.
- Implication: The agent’s failure to properly account for the principal’s funds constitutes a breach of the duty to account, potentially resulting in legal action for embezzlement or misappropriation.
Example Situations
Scenario Where an Agent Acts in Their Own Interest Rather Than the Principal’s
An agent, employed by a principal to purchase real estate, identifies a property that is highly suitable for the principal’s needs. However, the agent realizes that acquiring the property for themselves could yield a significant personal profit. The agent proceeds to purchase the property using their own funds and later resells it at a higher price.
- Analysis: In this scenario, the agent’s actions are a clear breach of the duty of loyalty, as they prioritized their own financial gain over the interests of the principal. This conflict of interest can lead to the agent being held liable for the profits made and facing potential legal consequences for breach of fiduciary duty.
Scenario Where an Agent Fails to Exercise Reasonable Care in Performing Their Duties
A travel agent is hired to organize a business trip for a principal. The agent, neglecting to confirm the details, books flights and accommodations without thoroughly checking the availability and suitability. As a result, the principal arrives at the destination to find no reservations made, causing inconvenience and financial loss.
- Analysis: The agent’s negligence in failing to exercise reasonable care breaches the duty of care. The principal may seek compensation for any losses incurred due to the agent’s lack of diligence, and the agent could face termination or legal action for failing to fulfill their responsibilities adequately.
Scenario Where an Agent Disobeys Lawful Instructions of the Principal
A principal instructs an agent to invest company funds in low-risk government bonds. The agent, convinced that higher returns could be achieved elsewhere, invests the funds in volatile stock options without informing the principal. The investment performs poorly, resulting in substantial losses for the company.
- Analysis: The agent’s decision to disregard the principal’s lawful instructions breaches the duty of obedience. The principal may hold the agent liable for the financial losses incurred due to the unauthorized investment, leading to potential legal consequences and damage to the agent’s professional reputation.
Understanding these duties and recognizing scenarios where they may be breached is crucial for both agents and principals in maintaining a successful and legally compliant agency relationship. For REG CPA exam candidates, mastering these concepts is essential for identifying and analyzing similar situations in exam questions.
Liabilities of an Agent
Contractual Liability
Agents may be held contractually liable if they exceed their authority or act without proper authorization from the principal. When an agent enters into a contract on behalf of the principal, they must ensure they have the explicit authority to do so. If an agent oversteps this boundary, they could be personally liable for any resulting obligations or damages.
Example Situation:
- Scenario: An agent, believing they have the principal’s implicit approval, signs a contract with a supplier for goods that the principal did not authorize. When the principal refuses to honor the contract, the supplier sues the agent for breach of contract.
- Implication: The agent’s lack of proper authority makes them personally liable for the contract. This liability arises because the agent acted beyond the scope of their authorized power, resulting in legal and financial consequences for the agent.
Tort Liability
Agents can also be held liable for tortious acts committed while performing their duties. This includes negligence, intentional misconduct, or any action that causes harm to third parties. When an agent’s actions result in injury or damage, both the agent and the principal may be liable, depending on the circumstances.
Example Situation:
- Scenario: An agent driving a company vehicle to deliver goods is involved in an accident due to their reckless driving, causing injury to a pedestrian.
- Implication: The agent’s negligent actions make them personally liable for the harm caused to the third party. Additionally, the principal may also be vicariously liable for the agent’s actions, especially if the agent was acting within the scope of their employment at the time of the accident.
Liability for Unauthorized Acts
When an agent acts without the principal’s authorization, they may be personally liable for any resulting damages. Unauthorized acts occur when an agent makes decisions or takes actions not covered by their granted authority. This liability is crucial in ensuring agents adhere strictly to their defined roles and responsibilities.
Example Situation:
- Scenario: An agent, without the principal’s knowledge or consent, commits to a large purchase on behalf of the principal. The principal, upon discovering the transaction, refuses to fulfill the purchase agreement, leading the seller to seek compensation from the agent.
- Implication: The agent’s unauthorized act renders them personally liable for any obligations or damages arising from the transaction. This scenario highlights the importance of agents adhering strictly to their scope of authority to avoid personal liability.
Example Situations
Scenario Where an Agent Enters into a Contract Without Proper Authority
An agent works for a company as a junior purchasing officer and believes they have the principal’s implicit approval to order supplies. The agent signs a contract with a supplier for a bulk order of materials that exceed their purchasing limit. When the principal refuses to honor the contract, the supplier takes legal action against the agent.
- Analysis: The agent acted without proper authority, making them personally liable for the contract. The supplier relied on the agent’s apparent authority, and the principal’s refusal to honor the contract shifts liability to the agent for acting beyond their scope of authority.
Scenario Where an Agent’s Negligent Actions Cause Harm to a Third Party
A real estate agent, while showing a property to a potential buyer, negligently leaves a ladder in a precarious position. The buyer trips over the ladder and sustains an injury. The buyer then sues the agent for negligence.
- Analysis: The agent’s failure to exercise reasonable care in ensuring the property was safe for visitors constitutes negligence. The agent is personally liable for the harm caused to the buyer. The principal may also share liability if the agent was acting within the scope of their duties when the incident occurred.
Scenario Where an Agent Makes a Misrepresentation
An agent, eager to close a deal, provides false information about a product’s specifications to a buyer. The buyer, relying on this misrepresentation, makes the purchase and later discovers the product does not meet the advertised specifications. The buyer sues the agent for misrepresentation.
- Analysis: The agent’s intentional or negligent misrepresentation of the product’s specifications renders them personally liable for any damages incurred by the buyer. This liability arises from the agent’s duty to provide accurate and honest information in their professional dealings.
Understanding the liabilities associated with agency relationships is essential for both agents and principals. For agents, recognizing the limits of their authority and acting within those boundaries helps mitigate personal liability. For principals, clearly defining the scope of an agent’s authority can prevent unauthorized acts and reduce the risk of liability. For REG CPA exam candidates, mastering these concepts is crucial for identifying and analyzing similar situations in exam questions.
Duties of a Principal
Duty to Compensate the Agent
One of the fundamental duties of a principal is to compensate the agent for the services rendered. This duty requires the principal to pay the agreed-upon amount for the agent’s work. The compensation terms are typically outlined in the agency agreement, but if not explicitly stated, the principal must still provide reasonable payment for the agent’s efforts and time.
Example Situation:
- Scenario: An agent successfully negotiates a deal on behalf of the principal, which leads to substantial profits for the principal. Despite the success, the principal refuses to pay the agent the agreed commission.
- Implication: The principal’s failure to compensate the agent breaches the duty to compensate. The agent can seek legal remedies to recover the owed compensation, including filing a lawsuit for breach of contract.
Duty to Reimburse and Indemnify the Agent
Principals are required to reimburse agents for any expenses incurred while performing their duties. Additionally, principals must indemnify agents against any losses or liabilities that arise from acting on behalf of the principal, provided the agent’s actions were within the scope of their authority and lawful.
Example Situation:
- Scenario: An agent incurs travel and accommodation expenses while negotiating contracts for the principal. Despite submitting receipts and detailed expense reports, the principal refuses to reimburse the agent.
- Implication: The principal’s refusal to reimburse the agent breaches the duty to reimburse and indemnify. The agent can claim the unreimbursed expenses through legal action, as they were incurred in the course of fulfilling their agency duties.
Duty to Cooperate with the Agent
The principal has a duty to cooperate with the agent to ensure they can effectively perform their duties. This includes providing necessary information, resources, and support required to accomplish the tasks assigned to the agent. Failure to cooperate can hinder the agent’s ability to perform and may result in a breach of the agency agreement.
Example Situation:
- Scenario: An agent is hired to manage a marketing campaign for the principal’s business. The principal, however, fails to provide access to necessary marketing materials and does not respond to the agent’s requests for approval on campaign strategies.
- Implication: The principal’s lack of cooperation prevents the agent from effectively performing their duties, breaching the duty to cooperate. The agent may terminate the agency relationship and seek compensation for any losses resulting from the principal’s non-cooperation.
Example Situations
Scenario Where a Principal Fails to Pay an Agent for Services Rendered
An agent is contracted to sell properties for a real estate firm and successfully completes several sales, generating significant revenue for the firm. However, the principal delays and eventually refuses to pay the agent the commission stipulated in their contract.
- Analysis: The principal’s failure to pay the agent breaches the duty to compensate. The agent is entitled to the agreed-upon commission and can take legal action to recover the owed payment, potentially including damages for breach of contract.
Scenario Where a Principal Does Not Reimburse the Agent for Expenses Incurred on Behalf of the Principal
An agent is hired to secure international business deals for a principal, involving travel and accommodation expenses. The agent pays for these expenses out of pocket, expecting reimbursement as per their agreement. Upon returning, the principal refuses to reimburse the agent, questioning the necessity of the expenses.
- Analysis: The principal’s refusal to reimburse the agent breaches the duty to reimburse and indemnify. The agent can claim the expenses through legal action, as they were incurred in good faith and within the scope of their authority. The agent’s ability to recover these expenses is supported by the legal obligation of the principal to cover reasonable and necessary costs associated with the agency tasks.
Understanding these duties is essential for principals to maintain a positive and lawful agency relationship. For agents, knowing their rights regarding compensation, reimbursement, and cooperation is crucial for ensuring fair treatment. For REG CPA exam candidates, comprehending these principles helps in identifying and analyzing related scenarios in exam questions and real-world applications.
Liabilities of a Principal
Contractual Liability for Authorized Acts of the Agent
A principal is contractually liable for the acts of an agent when the agent acts within the scope of their authority. This means that any contracts or agreements made by the agent on behalf of the principal are binding on the principal, provided the agent had the authority to enter into those contracts.
Example Situation:
- Scenario: An agent authorized to purchase supplies for a company enters into a contract with a vendor for a large order. The vendor delivers the supplies, but the principal refuses to pay, claiming they were unaware of the contract.
- Implication: Since the agent acted within their authorized capacity, the principal is contractually liable to fulfill the terms of the contract, including payment to the vendor. The principal’s attempt to avoid liability is invalid, as the agent had the authority to act on their behalf.
Vicarious Liability for the Agent’s Torts
Principals can be held vicariously liable for torts committed by their agents within the scope of employment. This liability arises even if the principal did not directly commit the tortious act, based on the legal doctrine of “respondeat superior,” which holds employers accountable for the actions of their employees performed in the course of their duties.
Example Situation:
- Scenario: An agent, while driving a company vehicle to deliver goods, negligently causes a traffic accident that injures a pedestrian. The pedestrian sues the principal for damages.
- Implication: The principal is vicariously liable for the agent’s negligent act, as it was committed within the scope of employment. The principal may be required to compensate the injured party, even though the principal was not directly involved in the incident.
Liability for Agent’s Acts Within the Scope of Authority
Principals are also liable for acts performed by agents within the scope of their authority, including any fraudulent or illegal acts, provided those acts are related to the agent’s duties. This liability underscores the importance of principals carefully selecting and supervising their agents.
Example Situation:
- Scenario: An agent, authorized to manage client accounts, commits fraud by falsifying financial statements to secure a loan for the principal’s business. The fraud is later discovered, and the lender sues the principal for repayment of the loan.
- Implication: The principal is liable for the agent’s fraudulent acts because they were committed within the scope of the agent’s authority and in furtherance of the principal’s business. The principal must repay the loan and may face additional legal consequences for the agent’s misconduct.
Example Situations
Scenario Where a Principal is Held Liable for a Contract Entered into by the Agent
An agent, authorized to negotiate and sign contracts for office supplies, enters into a long-term agreement with a supplier. The principal later decides to switch suppliers and refuses to honor the existing contract.
- Analysis: The principal is liable for the contract entered into by the agent, as the agent acted within their authority. The supplier can enforce the contract terms, and the principal must comply, including making any required payments.
Scenario Where a Principal is Liable for the Agent’s Torts Committed Within the Scope of Employment
An agent employed as a delivery driver for a logistics company causes an accident while making deliveries. The accident results in property damage and personal injury to a third party, who then sues the logistics company.
- Analysis: The principal (logistics company) is vicariously liable for the agent’s torts committed within the scope of employment. The company is responsible for compensating the injured party for damages caused by the agent’s negligence while performing their job duties.
Scenario Where a Principal is Liable for the Agent’s Fraudulent Acts
An agent, tasked with managing sales for a principal’s business, inflates sales figures to earn higher commissions and secure more business deals. The fraudulent figures are discovered by the clients, who suffer financial losses and sue the principal.
- Analysis: The principal is liable for the agent’s fraudulent acts because they were committed within the scope of the agent’s authority and intended to benefit the principal’s business. The principal must compensate the affected clients for their losses and may also face reputational damage and regulatory scrutiny.
Understanding these liabilities is crucial for principals to manage their risks effectively and for agents to comprehend the extent of their actions’ impact. For REG CPA exam candidates, mastering these concepts helps in analyzing similar scenarios in exam questions and real-world applications, ensuring a comprehensive grasp of agency law principles.
Case Studies
Detailed Case Studies with Questions to Test Understanding
Case Study 1: Unauthorized Contract
Scenario:
Jane, an agent for ABC Corporation, signs a contract with a supplier for office furniture worth $50,000. Jane did not have explicit authorization from ABC Corporation to enter into contracts over $25,000. When the supplier delivers the furniture and requests payment, ABC Corporation refuses, citing Jane’s lack of authority.
Questions:
- Is ABC Corporation liable for the contract Jane signed with the supplier?
- What are the potential legal consequences for Jane?
- How could ABC Corporation prevent such situations in the future?
Answers and Explanations:
- Is ABC Corporation liable for the contract Jane signed with the supplier?
- Yes, ABC Corporation may be liable if the supplier reasonably believed that Jane had the authority to enter into the contract. This belief could be based on Jane’s apparent authority, which arises from ABC Corporation’s conduct that led the supplier to assume Jane had the necessary authority.
- What are the potential legal consequences for Jane?
- Jane may be personally liable to ABC Corporation for acting beyond her authority, potentially facing disciplinary action or termination. If the contract is not honored by ABC Corporation, Jane could also be liable to the supplier for misrepresentation of her authority.
- How could ABC Corporation prevent such situations in the future?
- ABC Corporation should clearly define and communicate the scope of authority for all agents. Regular training and documentation of agent authority levels can help prevent unauthorized actions. Additionally, establishing a review and approval process for high-value contracts can mitigate risks.
Case Study 2: Negligence Leading to Injury
Scenario:
Mark, an agent for XYZ Delivery Services, negligently causes an accident while making deliveries, injuring a pedestrian. The pedestrian sues XYZ Delivery Services for damages.
Questions:
- Is XYZ Delivery Services liable for Mark’s actions?
- What defenses might XYZ Delivery Services have?
- How can XYZ Delivery Services minimize future liability risks?
Answers and Explanations:
- Is XYZ Delivery Services liable for Mark’s actions?
- Yes, XYZ Delivery Services is vicariously liable for Mark’s actions because he was acting within the scope of his employment when the accident occurred. This liability arises under the legal doctrine of “respondeat superior,” which holds employers accountable for their employees’ actions during employment.
- What defenses might XYZ Delivery Services have?
- XYZ Delivery Services could argue that Mark was not acting within the scope of his employment if, for example, he deviated significantly from his delivery route for personal reasons. However, this defense is generally challenging to prove.
- How can XYZ Delivery Services minimize future liability risks?
- XYZ Delivery Services can implement rigorous training programs on safe driving practices, regularly maintain vehicles to ensure safety, and establish clear policies and procedures for handling deliveries. Additionally, they can obtain comprehensive insurance coverage to manage potential liabilities.
Case Study 3: Fraudulent Acts by an Agent
Scenario:
Lisa, a sales agent for LMN Enterprises, falsifies sales reports to meet her targets and earn bonuses. When the discrepancies are discovered, several clients who relied on the falsified reports suffer financial losses and sue LMN Enterprises.
Questions:
- Is LMN Enterprises liable for Lisa’s fraudulent acts?
- What are the potential repercussions for Lisa?
- What measures can LMN Enterprises take to detect and prevent fraud?
Answers and Explanations:
- Is LMN Enterprises liable for Lisa’s fraudulent acts?
- Yes, LMN Enterprises is liable for Lisa’s fraudulent acts because they were committed within the scope of her employment and intended to benefit the company. The principal is responsible for the actions of the agent that fall within their authorized duties, even if those actions involve fraud.
- What are the potential repercussions for Lisa?
- Lisa faces serious repercussions, including termination, legal action for fraud, and possible criminal charges. She may also be required to repay any bonuses earned through fraudulent activities and compensate the affected clients for their losses.
- What measures can LMN Enterprises take to detect and prevent fraud?
- LMN Enterprises should establish robust internal controls, including regular audits, segregation of duties, and verification processes for sales reports. Implementing a whistleblower policy and providing training on ethical behavior can also help in early detection and prevention of fraudulent activities.
Conclusion
Recap of Key Points
In this article, we have explored the complex and critical aspects of agency law, focusing on the duties and liabilities of both agents and principals. We covered:
- Duties of an Agent: Including the duty of loyalty, duty of care, duty of obedience, and the duty to account for funds. We examined scenarios where agents may breach these duties and the potential legal implications.
- Liabilities of an Agent: Discussing contractual liability, tort liability, and liability for unauthorized acts, along with examples illustrating these liabilities.
- Duties of a Principal: Highlighting the duty to compensate the agent, duty to reimburse and indemnify the agent, and duty to cooperate with the agent. We provided scenarios where principals may fail in these duties and the consequences thereof.
- Liabilities of a Principal: Detailing contractual liability for authorized acts of the agent, vicarious liability for the agent’s torts, and liability for the agent’s acts within the scope of authority. We included real-life examples to illustrate these points.
- Case Studies and Practice Questions: Offering practical case studies and questions to test your understanding and application of agency law principles.
Importance of Understanding the Duties and Liabilities in Agency Relationships for the REG CPA Exam
A thorough understanding of the duties and liabilities in agency relationships is essential for success on the REG CPA exam. These concepts are fundamental to business operations and legal frameworks, making them a significant component of the exam. Mastery of this topic will not only help you answer exam questions accurately but also prepare you for real-world scenarios where you may need to advise clients or make informed decisions regarding agency relationships.